“We develop everything that we do to ensure that we meet the needs and preferences of our Residents, so it’s important that you tell us whether or not we’re getting this right. We welcome comments, compliments and complaints, reflecting on these and using them to improve what we do..
Bankfoot House Manager,
Kirsty McVittie
Your Feedback and Quality Assurance
Quality Assurance is embedded into our practice at Bankfoot House. The Board of Directors undertakes an annual survey of Residents, Relatives and Visiting Professionals that elicits comments and suggestions for change across all aspects of life at Bankfoot. The survey results are a key part of our planning for change.
The Board of Directors and Management Team are always happy to talk with you or your family about any concerns or questions that you have. The Board arranges an annual meeting with Relatives and Residents, if they wish to attend, to share future plans for the Home.
We operate a ‘Resident of the Day’ scheme. This means that you will, regularly, be ‘Resident of the Day’. On that day our Staff take a very detailed look at your Care Plan, the Kitchen Team will talk with you about food & menus, the Domestic staff will check that you are satisfied with the cleaning arrangements, you will review your satisfaction about activities with the Activities Coordinator. This enables us to adjust and adapt to your needs and preferences.